PRIVACY POLICY
Last updated February 2025
Trauma Free World, DBA Global Trauma Alliance, an Ohio non-profit corporation (collectively referred to herein as “Global Trauma Alliance”, “we”, “us”, or “our”) is committed to protecting your personal information. This “Privacy Policy” informs you about our practices regarding the treatment of information we collect from you online, through our mobile application, the kinds of information we collect, how that information is used, with whom we share it, and how you can opt-out of a use, or correct or change such information. For ease of reference, this Privacy Policy is organized into the following sections:
If you have any questions about this Privacy Policy, please contact us using the information provided in Section 8.
PLEASE READ THE ENTIRE PRIVACY POLICY CAREFULLY BEFORE YOU CONTINUE. BY ACCESSING THIS MOBILE APPLICATION OR USING ANY OF ITS FEATURES, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY AND ARE DEEMED TO HAVE ACCEPTED THE TERMS OF THIS PRIVACY POLICY IN THEIR ENTIRETY. IF YOU DO NOT AGREE, PLEASE REDIRECT YOUR DEVICE AND EXIT THE APP.
This Privacy Policy outlines how your personal information (your “User Information”) is collected, used, and shared in connection with your access to and/or visitation or use of:
This Privacy Policy also describes your choices and rights regarding the use, access, and correction or deletion of your User Information held by us. When accessing and/or using TICCO, you may be asked to provide clear and unequivocal affirmative consent to the collection, processing, and sharing of your User Information via onboarding procedures and chat interactions. We also collect, process, and share your information in accordance with our legal bases for use of your data, which are more fully described in Section 3.
The mobile application is owned and operated by Global Trauma Alliance, and this Privacy Policy only applies to User Information obtained by Global Trauma Alliance in connection with or related to your use of the mobile application, TICCO. This Privacy Policy does not apply to information collected by us offline or through any other means, including on any other app, or website, operated by us or any third party (including our affiliates and subsidiaries), including through any website, application or content (including advertisements) that may link to or be accessible from, or on, our mobile applications.
This Privacy Policy may change from time to time as further described in Section 7, and your continued use of TICCO means that you are agreeing to be bound by the most recently updated version of this Privacy Policy.
We collect User Information when you use our mobile application, TICCO. Sometimes you submit User Information to us yourself, other times your User Information is collected automatically. Our handling of your User Information is generally limited to registration, chat interactions, addressing issues, and handling and resolving general inquiries. You are not required to provide Global Trauma Alliance the data that we request, but if you choose not to do so, we may not be able to provide you with our services, or respond to any inquiries you have.
Information Collected When You Use Our Mobile Applications
The type or category of User Information collected varies based on how it was gathered. User Information we collect may include information by which you can be personally identified such as your name, email address, account information, and other information that you voluntarily submit (e.g., when you use the chat function to interact with TICCO). In general, your personally identifiable information means any User Information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your household, or your devices (your “PII”). PII does not include:
We automatically collect User Information about your usage of TICCO that does not include PII (e.g., the content that you choose to view and how you interact with it), and information about you that third parties share with us if such third parties have previously received your consent to do so. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your Internet Protocol (IP) address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use TICCO and other technical information. This information is primarily needed to maintain the security and operation of TICCO, and for our internal analytics and reporting purposes.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a uniform standard for online tracking is adopted that we must follow in the future, we will comply with such standard and will inform you about that practice in a revised version of this Privacy Policy.
Global Trauma Alliance does not collect or process any data through TICCO regarding the following:
We collect several categories of User Information from and about users of TICCO, including:
On TICCO, we collect your User Information through various means, including through:
Global Trauma Alliance collects User Information that is voluntarily provided by you or with your permission. For example, we ask you for information, such as your name, and e-mail address when you register to use TICCO, interact with the chat function, or otherwise when you contact us. All information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information. You always have the option not to provide the information we request. If you choose not to provide the information we request, you can still visit TICCO, but you may be required to provide your information by other means if it is needed to provide our services to you.
To review and change your User Information, please contact us in accordance with Section 8 of this Privacy Policy. If you have created a user account on TICCO, deleting your User Information will result in the deletion of your user account. We may not accommodate a request to change your User Information if we believe the change would violate any law or legal requirement or cause your User Information to be incorrect. Please review Section 6 concerning Privacy Rights and Considerations for more information concerning your rights regarding our collection and use of your User Information.
Our Third-Party Vendors
Collection and processing of User Information by or in collaboration with our third-party vendors occurs when you use our mobile application:
The mobile application may contain links to apps not owned or controlled by Global Trauma Alliance (“Third-Party Apps”). If you choose to click on a link for a Third-Party App, that Third Party App may collect your personal information and/or information about your online activities over time and across different apps, apps, and other online services apps. We do not:
We encourage you to be aware of Third-Party Apps and their privacy policies, as we are not responsible for their privacy policies or processing activities and practices. Please review the privacy policy of each app you visit before you submit any personal information.
The mobile pages on TICCO contain electronic images known as web beacons (invisible images often referred to as pixel tags or clear GIFs) that allow us to recognize users, assess traffic patterns, identify preferred content, and measure engagement with TICCO.
Web beacons may also be placed by third-party service providers to help determine the effectiveness of advertising campaigns. These web beacons may be used by third-party service providers to place a persistent cookie on your device. This allows the service provider to recognize your device each time you visit certain pages and compiles anonymous information in relation to those page views. This anonymous information enables us and our third-party service providers to learn which advertisements bring you to our apps and how you use the mobile application.
Our servers log information about your IP address, your device type, and the current page you are visiting. This information is always provided by your device and automatically logged. These log files are stored in a secure location and used in our internal analysis of traffic patterns.
Like many businesses, we also collect information through cookies and similar technologies. A cookie is a small data file that is written to a device’s hard drive by a browser or application. A cookie file can contain and/or automatically collect information, such as a user identification code or IP address that an app will use to track the pages and number of times you have visited. The data read from these cookies may be linked to PII and non-personally identifiable information (“non-PII”). Non-PII is limited to information that alone, or in combination with other information cannot be used to directly or indirectly identify an individual. We collect and use non-PII to help us improve our services, customize your experience, and analyze the use of our services. This Privacy Policy does not limit our use or disclosure of collected non-PII. We reserve the right to collect, use and disclose such non-PII to our partners, advertisers and other third parties at our sole discretion.
We and our partners use cookies and similar technologies on TICCO to personalize and optimize your browsing experience by:
You may turn off cookies in your browser or have your browser warn you before accepting cookies. If you choose to turn off cookies, you may not be able to experience all of the features on TICCO.
Cookies fall into the following subcategories:
Services providing analytic tools (“Analytic Services”), such as Microsoft Azure Cosmos DB, are used with TICCO and transmit app traffic data to servers located within the United States. Analytic Services do not collect PII, identify individual users, or associate your IP address with any other data. We do not share any PII with our Analytic Services in connection with their performing of any services on TICCO. We use reports provided by Analytic Services to help us understand app traffic and webpage usage.
We collect non-PII, such as IP addresses, operating systems, links clicked, pages visited, browser type, time zone setting, browser plug-in types, and referring apps of visitors to TICCO. This information is collected for statistical analysis purposes such as:
We collect, process, and disclose your User Information only for specific and limited purposes.
Our primary goal in collecting, using, and sharing User Information is to provide you with our services, enhance your experience on the mobile application, support the mobile application, and improve the mobile application features, performance, and other elements. We will not use your User Information without a valid legal basis to do so, and we will only process your User Information in a way that is compatible with and relevant to the purpose for which it was collected and authorized.
In general, Global Trauma Alliance processes your User Information in accordance with the following the legal bases:
We collect and/or use your User Information for the purposes mentioned above and the purposes of this Privacy Policy, in existence and as amended. The potential disclosures outlined herein serve as a Notice at Collection under the California Privacy Rights Act and other applicable data privacy regulations. When required by applicable law, we will ask for your consent to use and/or disclose your User Information. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.
In accordance with the legal bases for processing your User Information discussed above, Global Trauma Alliance collects, uses, and/or processes your User Information for the following purposes:
To Facilitate and Improve Our Services
In order to fulfill our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service, and understanding how we can improve our service based on your experience, we process your User Information in the following circumstances:
To Provide Communications to You
In accordance with our legal obligations, our legitimate interest to enhance your customer experience, or based on your consent, we process your User Information in the following circumstances:
When we collect information from you, you may inform us if you do not wish to be contacted for marketing/market research purposes. If you do not want to receive promotional information from us or our representatives, you may opt-out at any time by following the instructions included in each communication (usually in the form of an “unsubscribe” link), or contact us in accordance with Section 8 of this Privacy Policy to update your personal contact preferences. Please note,unsubscribing from our emails will not prevent you from receiving transactional emails relating to orders, warranties, support, or service requests.
Sharing of Information as Necessary to Provide Information or Services
Based on our legitimate interest in operating TICCO and providing our services to you, we may share User Information you have voluntarily provided during your use of TICCO among Global Trauma Alliance and its affiliates, business partners, vendors, and other third parties. Sharing of information as outlined in this section is to accomplish the following purposes:
When you sign up for or request any such service, we will share your User Information as necessary for the affiliate or third party to provide that service. In some instances, these third parties collect information directly from you and you will be notified of the involvement of the external service provider. Such third parties are subject to agreements that require them to maintain the confidentiality of your information and they are prohibited from using that information for any other purpose. We reserve the right not to track how you interact with any of the provided services. Please see Section 2 for additional information about our third-partyvendors. If you do not want your User Information to be shared, you can choose not to allow the transfer of your User Information by not using that particular service offered through TICCO.
In the Event of Change in Ownership or Control
The ownership or control of Global Trauma Alliance may change at some point in the future. Should that occur, it is in our legitimate interest for TICCO and/or Global Trauma Alliance to be able to maintain a relationship with you. In the event of a change in ownership, merger, bankruptcy, or change in control of Global Trauma Alliance, your User Information may be shared with the person or business that owns or controls TICCO. You will be notified as described below in Section 7 of this Privacy Policy. Opting out of receiving information from third parties will not affect our right to transfer your User Information to a new owner, but your choices will continue to be respected regarding the use of your User Information.
Global Trauma Alliance may process your User Information if required to do so by law, or to otherwise comply with our contractual or legal obligations to share data with law enforcement. For example, we may disclose your User Information to comply with a subpoena or in the good faith belief that such action is necessary to conform to applicable law, investigate fraud or comply with a judicial proceeding, court order, or legal process served on Global Trauma Alliance, or to protect and defend the rights or property of Global Trauma Alliance.
Global Trauma Alliance takes the security of your User Information very seriously. We take every effort to protect your User Information from misuse, interference, loss, unauthorized access, modification or disclosure. Our measures include implementing appropriate access controls, investing in information security capabilities to protect the IT environments we leverage, and ensuring we encrypt and anonymize personal data wherever possible. Access to your User Information is only permitted among our employees and agents on a need-to-know basis, and subject to strict contractual confidentiality obligations when processed by third parties.
Your User Information may be stored on servers owned and operated by Global Trauma Allianceand our affiliates, by cloud/software service providers (“SaaS Services”) located in the United States, or in the United Kingdom in certain instances involving non-PII or with our third-party providers. Our SaaS Services are committed to using industry-standard physical, electronic, and organizational safeguards to protect information against loss or theft as well as unauthorized access and/or disclosure. To prevent unauthorized access or disclosure, to maintain data accuracy, and to allow only the appropriate use of your User Information, we utilize industry standard physical, technical, and administrative controls and procedures to safeguard the information we collect. To help ensure the integrity and privacy of the User Information that you provide to us, we encrypt that information using secure socket layering (“SSL”).
We follow generally accepted industry standards to protect User Information submitted to us, both during transmission of such information and during storage once we receive such information. However, it must be noted that “perfect security” does not exist today. If you are concerned that your privacy may have been breached, please contact us using the contact information provided in Section 8 of this Privacy Policy.
The safety and security of your User Information also depends on you. Where we have given you (or where you have chosen) login credentials, including a password, for access to certain parts of TICCO, you are responsible for keeping your credentials and the password confidential. We ask you not to share your credentials and password with anyone. Any transmission of User Information by you is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on TICCO.
We will only keep your User Information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by applicable law (such as tax, accounting, or other legal requirements). No purpose in this Privacy Policy will require us to keep your User Information for longer than reasonably necessary.
When we have no ongoing legitimate business need to process your User Information, we will either delete or anonymize such information, or, if this is not possible (for example, because your User Information has been stored in backup archives), then we will securely store your User Information and isolate it from any further processing until deletion is possible. We will actively review the User Information we hold and delete it securely, or in some cases, anonymize it when there is no longer a legal, business, or consumer need for it to be retained.
Content Disclaimer:
The information provided by TICCO is intended solely for general informational and educational purposes and is not a substitute for professional advice, diagnosis, or treatment. TICCO is not a licensed healthcare provider, and nothing in this application should be interpreted as medical, mental health, or other professional advice. You should always seek the advice of your physician, therapist, or another qualified professional regarding any questions or concerns you may have. Reliance on any information provided by TICCO is solely at your own risk, and TICCO and its affiliates shall not be liable for any damages arising from your use or misuse of this information.
You should review the privacy policies of any third parties before you provide any personal information or complete any transaction with such parties. Please contact each third-party provider directly if you have any questions about their privacy policies or the information they require for you to complete any transaction.
Residents of the European Economic Area
Global Trauma Alliance does not actively target or market to any member state in the European Economic Area (the “EEA”). However, we may engage with some customer companies who have or maintain a presence in the EEA or who have customers and data subjects in the EEA, any of which may be covered under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”).
If you are a resident of the EEA, or are accessing TICCO while physically located in the EEA, even if not a resident of the EEA, you have specific rights concerning your User Informationunder GDPR. Further information and advice about your rights concerning your User Information can be obtained from the supervisory authority in your country that is responsible for monitoring the application of GDPR.
If you are a resident of the EEA, under GDPR, you have the right to:
In some instances, Global Trauma Alliance requires explicit consent from you to process certain personal data. In such instances, you will receive a direct request from Global Trauma Alliance for your permission to collect and/or process your personal data and you will be required to provide affirmative consent. In any event, Global Trauma Alliance will clearly explain what personal data is being collected and/or processed and how it will be used. Global Trauma Alliance only collects the minimum amount of personal data necessary to perform its services. Explicit consent may always be retracted at any time by a data subject covered under GDPR.
If you are a resident of the EEA, or accessed TICCO while physically located in the EEA, and you believe we are unlawfully processing your personal data, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
If you are a resident in Switzerland, the contact details for the data protection supervisory authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Global Trauma Alliance’s ability to fulfill a request to exercise your rights, as outlined above, is subject to certain restrictions and circumstances outlined in GDPR. If you would like to exercise any of your rights under GDPR, or if you have any questions concerning the exercise of your rights, you may contact us in accordance with Section 8 of this Privacy Policy.
Children’s Online Privacy Information
CHILDREN ONLINE PRIVACY PROTECTION ACT (“COPPA”) NOTIFICATION
Our mobile applications are not designed for persons under the age of eighteen (18), or such higher age of majority in accordance with the applicable law or your state or country of residence, (the “Age of Majority”). We are not responsible for any access or use of TICCO by children or minors under the Age of Majority. No one under the Age of Majority may provide any personal information to or on TICCO. We do not knowingly solicit personal information from, or market to, children under the Age of Majority. If you are under the Age of Majority, do not:
By using TICCO, you represent that you are at least the Age of Majority, or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of TICCO. If we learn we have collected or received personal information from a child under the Age of Majority without verification of parental consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you believe we might have any data or information collected from children under the Age of Majority, please contact us in accordance with Section 8 of this Privacy Policy.
Global Trauma Alliance does not sell any personal data it collects about you to third parties. Back 2 Back Ministries shares data related to Log Files, Web Beacons, and Analytic Services with third parties in connection with maintaining and improving TICCO. If you are a resident of California, under the California Consumer Privacy Act (“CCPA”), you have the right to:
If you would like to exercise your rights under the CCPA, you may contact Global Trauma Alliance as outlined in Section 8 of this Privacy Policy. Global Trauma Alliance will not discriminate against you if you exercise any of your rights under the CCPA. Please note that California law requires us to verify the requests we receive from you when you exercise certain rights listed above. We may ask you to provide additional information to us in order for us to verify the request.
California’s “Shine the Light” law (California Civil Code §1798.83), permits users of TICCO who are California residents to request certain information regarding our disclosure of User Information (if any) to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing in accordance with Section 8 of this Privacy Policy.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by contacting us in accordance with Section 8 of this Privacy Policy. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
If you are a resident of Canada, under the Personal Information Protection and Electronic Documents Act (“PIPEDA”), you have the right to:
When we collect information from you, you may inform us if you do not wish to be contacted for marketing/market research purposes in accordance with Canadian Anti-Spam Legislation. If you do not want to receive promotional information from us or our representatives, please use the unsubscribe option in your user account or the email you received, or contact us in accordance with Section 8 of this Privacy Policy to update your personal contact preferences. Note that unsubscribing from our emails will not prevent you from receiving transactional emails relating to orders, warranties, support, or service requests.
If you would like to exercise your rights under PIPEDA, you may contact Global Trauma Alliance in accordance with Section 8 of this Privacy Policy. Global Trauma Alliance will not discriminate against you if you exercise any of your rights under PIPEDA.
If you are a resident of Mexico, under the Federal Law on Protection of Personal Data Held by Private Parties (“FLPPD”), you have certain access, rectification, cancellation, or opposition (“ARCO”) rights to:
If you would like to exercise your rights under the FLPPD, you may contact Global Trauma Alliance in accordance with Section 8 of this Privacy Policy.
Other International and State Privacy Laws
Many other countries have comprehensive privacy laws, which may be similar to GDPR or PIPEDA, and provide their residents with specific rights to the privacy and management of their personal data and information. Additionally, many states in the United States have independently adopted comprehensive privacy laws, such as the CCPA, which provide their residents with specific rights with respect to their personal data and information. Many of these international and domestic laws include rights such as:
The exact scope of your rights varies depending on the country or state of your residence. To exercise any of your rights under the laws in your country or state of residence, please contact us in accordance with Section 8 of this Privacy Policy. To appeal a decision regarding a request you have made to exercise your privacy rights, please contact us in accordance with Section 8 of this Privacy Policy.
We may revise and update this Privacy Policy from time to time, as we deem necessary for any purpose, including to reflect customer feedback, changes in our services, and changes in the law. The updated version will be indicated by a revised “Last updated” date and will be effective as soon as it is posted to the mobile application.
If we make any material changes to this Privacy Policy, we will notify you by means of a notice on TICCO prior to the change becoming effective. We reserve the right to amend this Privacy Policy at our discretion and at any time. We encourage you to periodically review this page for the latest information on our privacy practices and to review our most current Privacy Policy. Your continued use of TICCO following the posting of changes constitutes your acceptance of such changes.
To request to review, update, delete your User Information and personal data, or exercise any of your rights in accordance with this Privacy Policy, or if you have any questions regarding this Privacy Policy or how to remove or modify your User Information or related consents, please feel free to contact us by the e-mail or the mailing address below:
Global Trauma Alliance
PO Box 70,
Mason, OH 45040
Attention: PRIVACY TEAM
By Email: Privacy@globaltraumaalliance.org
Global Trauma Alliance will use commercially reasonable efforts to promptly respond and resolve any problem or question.
© Copyright 2025, Global Trauma Alliance All Rights Reserved.
